Refund Policy

We want you to love DayFlo. If something isn't right, we'll make it right. This policy explains when refunds apply and how to request one.

Free Trial

Every DayFlo plan includes a 14-day free trial. No credit card is required to start. If you add a payment method and cancel before the trial period ends, you will not be charged. No refund is needed because no charge occurs.

7-Day Satisfaction Guarantee

This guarantee applies to:

• Your first paid month on any plan
• Upgrades to a higher-tier plan (7 days from the upgrade charge date)

Monthly Subscription Cancellations

DayFlo subscriptions are billed monthly through Paddle. When you cancel:

• Your subscription stops at the end of the current billing period
• You retain full access through your paid period end date
• We do not issue prorated refunds for the unused portion of a billing period after the 7-day satisfaction guarantee window

To cancel, go to your account settings and select Cancel Subscription. Cancellation takes effect immediately and your access continues until the period end date. No phone call required, no retention gauntlet.

Billing Errors

If you were charged incorrectly — wrong amount, duplicate charge, or charge after cancellation — contact us within 30 days and we will investigate and correct the error with a full refund of the incorrect amount. These are not discretionary — billing errors are always refunded.

Hero Discount Billing Adjustments

If you signed up at the Hero rate and verification was not received within the 30-day window, your account may be adjusted to standard pricing at the next billing cycle. If verification is received and approved retroactively, we will credit any difference back to your account.

Service Outages and Credits

If DayFlo experiences an extended outage (defined as the service being unavailable or significantly degraded for more than 24 consecutive hours in a billing period), we will issue a prorated account credit for the affected time. Credits are applied to your next billing cycle. To report an outage affecting your account, contact help@getdayflo.com.

What Is Not Refundable

• Charges more than 7 days old (outside the satisfaction guarantee window), unless due to a billing error
• Hero discount verification fees (there are none — verification is free)
• Charges for months where the service was used normally

How to Request a Refund

Email help@getdayflo.com with:

• Your account email address
• The charge date and amount you're requesting a refund for
• A brief description of the reason (for satisfaction guarantee requests — any reason is accepted)

We process refund requests within 3 business days. Refunds are issued through Paddle and returned to the original payment method. They may take 5-10 business days to appear depending on your bank or card issuer.